Frequently asked questions

Installing our themes is simple. After purchase, you'll receive a .zip file. Go to your Shopify admin, navigate to Online Store > Themes, click 'Add theme' then 'Upload zip file'. Our detailed documentation walks you through each step with screenshots.

Not at all. Our themes are built with Shopify's native customizer in mind. You can change colors, fonts, layouts, and content without touching any code. For advanced customizations, basic HTML/CSS knowledge is helpful but not required.

Each license is valid for one Shopify store. If you have multiple stores, you'll need a separate license for each. We offer bundle discounts for multiple purchases.

Your purchase includes the complete theme files, free updates for life, access to our documentation, and 6 months of technical support. No hidden fees or recurring charges.

Yes, we offer a 14-day money-back guarantee. If you're not satisfied with your purchase for any reason, contact us within 14 days and we'll process a full refund.

Absolutely. All theme updates are free forever. We regularly release updates with new features, performance improvements, and Shopify compatibility updates.

Yes, all our themes come with extensive customization options. You can change primary colors, accent colors, background colors, and choose from over 40 font combinations—all from the Shopify theme editor.

Yes, all our themes are fully translation-ready and support RTL (right-to-left) languages. They work seamlessly with Shopify's native translation features and popular translation apps.

Every Shella Studio theme is designed mobile-first. They look stunning and perform beautifully on all devices—phones, tablets, laptops, and desktops.

We offer multiple support channels: detailed documentation, video tutorials, email support, and live chat during business hours. Most questions are answered in our comprehensive help center.

Our support covers theme installation help, bug fixes, feature guidance, and customization advice. We don't cover custom development work, but we can recommend trusted Shopify developers.

We aim to respond to all support requests within 24 hours during business days. Live chat is available Monday through Friday, 9am-6pm EST for immediate assistance.